How Can We Help?
Whether you have a question about a Bloomvessa product, need help with an order or simply want more information, our customer care team is here to assist you.
Thoughtful Products. Thoughtful Support.
We want your experience with Bloomvessa to feel as simple and enjoyable as spending time outdoors.
Our team can assist with questions about orders, shipping, returns, product details, dimensions, materials, assembly and general product use.
If you are contacting us about a specific product, including the product name or product page link can help us respond more efficiently.
Reach Our Customer Care Team.
Tell Us What You Need Help With.
If your message relates to an existing purchase, please include your order number. This can help our team locate your order and assist you more efficiently.
The Right Information Helps Us Help You.
Please include your order number and the email address used when placing the order so our team can locate the purchase more efficiently.
If your order has already shipped, include your order number and any available tracking details when contacting us. Our team can help review the available shipment information.
Please contact us before returning any item. Our team will review your request and provide the appropriate return instructions when your request is eligible under our Refund Policy.
If an item arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery. Please include your order number, a short description of the issue and clear photos of the product and packaging.
For questions about dimensions, materials, product features, assembly, outdoor placement or general use, please include the product name or a link to the product page.
Before You Send Your Message.
The Company Behind Bloomvessa.
Bloomvessa is operated by Guangzhou Heiyao Zhiyan Technology Co., Ltd. Customer care for purchases made through Bloomvessa.com is available through the contact information listed on this page.
Tianhe District, Guangzhou, Guangdong, China
The registered business address shown above is provided for business identification purposes. Please do not send product returns to this address unless our customer care team has specifically instructed you to do so.
Here when you need us.
Ready when you grow.